Case Studies

Setting the Stage “There just isn’t enough time in the day.” How many times have we heard that sentiment from others or felt it ourselves in our work as leaders? As the pace of change and the type of work we do expands and evolves, we’re naturals at adding more to our plates, but often struggle to delegate or let go of tasks. Is there a rational way to continuously reallocate our time and make certain we’re doing the most important things at the right time? It’s essential to answer this question if we’re going to create enough “white space”

Two cafes with very different challenges followed the same problem solving process to appeal to their customers, improving customer satisfaction and revenue.

As the pace of change continues to increase in all dimensions of our lives, so must our work processes and skills as leaders continue to grow and change. Why not take charge of how we work in order to not only keep up with change (reactive), but to drive our own work in the way that it makes us the best Leaders we can be (proactive)?

When a hospital was expecting to attract new patients, they leveraged deep analytical support to ensure their operation was ready to accept new patients.

The guest experience is at the heart of everything Disney does. When Disney embarked on the largest expansion and renovation of Downtown Disney to date, they relied on analytical support to design a seamless guest experience.

Housekeepers operate behind the scenes, but they have a critical role in hospitals. They prevent the spread of infection and enable patient flow. With less and less staffing, a growing hospital, and no process changes, the team was struggling.

Leaders at a multi-site region were open to approaching staffing from the bottom-up, rather than relying on the traditional approach of using benchmarks to set a target without minimal support to reach.