Cafe Redesign
Two cafes with very different challenges followed the same problem solving process to appeal to their customers, improving customer satisfaction and revenue.
Hospital Capacity Planning
When a hospital was expecting to attract new patients, they leveraged deep analytical support to ensure their operation was ready to accept new patients.
Adding Even More Magic to Walt Disney World
The guest experience is at the heart of everything Disney does. When Disney embarked on the largest expansion and renovation of Downtown Disney to date, they relied on analytical support to design a seamless guest experience.
Behind the Scenes with Environmental Services
Housekeepers operate behind the scenes, but they have a critical role in hospitals. They prevent the spread of infection and enable patient flow. With less and less staffing, a growing hospital, and no process changes, the team was struggling.
Staffing to Demand in the Emergency Department
Leaders at a multi-site region were open to approaching staffing from the bottom-up, rather than relying on the traditional approach of using benchmarks to set a target without minimal support to reach.
