About Us

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At Beyond Benchmarks, we believe that improving your organization starts at the bottom.

Our holistic, “in-the-weeds” approach allows us to immerse ourselves in your organization to gather data and understand workload, challenges and goals.

Together, we can then strategically plan and implement the right tactics to make improvements.

At Beyond Benchmarks, we believe that improving your organization starts at the bottom.

Our holistic, “in-the-weeds” approach allows us to immerse ourselves in your organization to gather data and understand workload, challenges and goals.

Together, we can then strategically plan and implement the right tactics to make improvements.

Approach

Our support starts with clearly defining the problem and scoping the activity. This is critical to successful problem solving.

We then guide you toward the best approach, which could include building a strategy, improving processes to save time, or improving your operational structure. This can be an iterative cycle, where time savings can drive staffing changes which ultimately improve the bottom line.

Leaders and their teams are engaged throughout the journey, which drives the highest quality solutions and long-term sustainment.

Team Engagement

Techniques

Process Improvement

We all want a better way to work. Let us dive deep into the problems your organization has, from administrative to front line, and work with your teams to implement the right processes that are productive and successful.

Capacity Modeling

Are you running out of space? Does your team feel like they are understaffed? We’ll look at your utilization and future plans to determine the right space and staffing to meet future needs.

Workforce Management

Finding the right staffing for the workload can seem impossible. We’ll listen to current challenges and use your data to match staff schedules to actual organization needs.

Schedule Templates

We’ll use your data to craft schedules that meet your staff’s needs and provide a more streamlined customer experience.

Case Studies

Cafe Redesign

Two cafes with very different challenges followed the same problem solving process to appeal to their customers, improving customer satisfaction and revenue.

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