At Beyond Benchmarks, we believe that improving your organization starts at the bottom.
Our holistic, “in-the-weeds” approach allows us to immerse ourselves in your organization to gather data and understand workload, challenges and goals.
Together, we can then strategically plan and implement the right tactics to make improvements.
At Beyond Benchmarks, we believe that improving your organization starts at the bottom.
Our holistic, “in-the-weeds” approach allows us to immerse ourselves in your organization to gather data and understand workload, challenges and goals.
Together, we can then strategically plan and implement the right tactics to make improvements.
Approach
Our support starts with clearly defining the problem and scoping the activity. This is critical to successful problem solving.
We then guide you toward the best approach, which could include building a strategy, improving processes to save time, or improving your operational structure. This can be an iterative cycle, where time savings can drive staffing changes which ultimately improve the bottom line.
Leaders and their teams are engaged throughout the journey, which drives the highest quality solutions and long-term sustainment.
Techniques
Process Improvement
We all want a better way to work. Let us dive deep into the problems your organization has, from administrative to front line, and work with your teams to implement the right processes that are productive and successful.
Capacity Modeling
Are you running out of space? Does your team feel like they are understaffed? We’ll look at your utilization and future plans to determine the right space and staffing to meet future needs.
Workforce Management
Finding the right staffing for the workload can seem impossible. We’ll listen to current challenges and use your data to match staff schedules to actual organization needs.
Schedule Templates
We’ll use your data to craft schedules that meet your staff’s needs and provide a more streamlined customer experience.
Case Studies
Cafe Redesign
Two cafes with very different challenges followed the same problem solving process to appeal to their customers, improving customer satisfaction and revenue.
Hospital Capacity Planning
When a hospital was expecting to attract new patients, they leveraged deep analytical support to ensure their operation was ready to accept new patients.
Adding Even More Magic to Walt Disney World
The guest experience is at the heart of everything Disney does. When Disney embarked on the largest expansion and renovation of Downtown Disney to date, they relied on analytical support to design a seamless guest experience.
Behind the Scenes with Environmental Services
Housekeepers operate behind the scenes, but they have a critical role in hospitals. They prevent the spread of infection and enable patient flow. With less and less staffing, a growing hospital, and no process changes, the team was struggling.
